Real-Time Project Monitoring & Intelligence

Terms & Conditions
Effective Date: 10-December-2025
Welcome to PragatiWeb (accessible at https://www.pragatiweb.in).
These Terms & Conditions (“Terms”) govern your access to and use of the PragatiWeb online project monitoring platform, services, applications, and related features (collectively, the “Service”).
By accessing or using PragatiWeb, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
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1. About PragatiWeb
PragatiWeb is a cloud-based Online Project Monitoring and Management Platform designed to support organizations in tracking projects, tasks, milestones, compliance, documentation, reporting, and related operational activities.
PragatiWeb may be used for infrastructure, EPC, energy, education, compliance, HR, or other organizational project monitoring purposes.
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2. Eligibility & User Accounts
•	You must be at least 18 years of age to use the Service.
•	Access is provided only to authorized users registered by an organization or administrator.
•	You are responsible for maintaining the confidentiality of your login credentials.
•	Any activity performed using your account will be deemed your responsibility.
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3. Scope of Services
PragatiWeb provides:
•	Project planning, monitoring, and reporting tools
•	Task and milestone tracking
•	Compliance and documentation management
•	Dashboards, analytics, and alerts
•	Role-based access control
Features may vary based on subscription plan, pilot agreement, or organizational configuration.
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4. Data Ownership & Usage
•	All data entered into PragatiWeb remains the sole property of the client organization.
•	PragatiWeb does not claim ownership over user-generated data.
•	Data is used only for providing and improving the Service, system operations, backups, and support.
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5. Data Privacy & Security
•	PragatiWeb follows reasonable technical and organizational security practices to protect user data.
•	Access is restricted to authorized users only.
•	While best efforts are made, PragatiWeb does not guarantee absolute security against unauthorized access, cyber-attacks, or data breaches.
Users are advised to maintain secure passwords and access controls.
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6. Trial / Pilot Usage
•	Trial or pilot access, if provided, is non-commercial and without financial obligation, unless otherwise agreed in writing.
•	PragatiWeb reserves the right to modify, suspend, or discontinue pilot access at any time.
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7. User Responsibilities
Users agree:
•	Not to misuse the platform or attempt unauthorized access
•	Not to upload malicious code, false data, or unlawful content
•	To comply with all applicable laws, regulations, and contractual obligations
•	To ensure accuracy of data entered into the system
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8. Intellectual Property
•	The PragatiWeb platform, software, design, logos, trademarks, and source code are the exclusive intellectual property of PragatiWeb.
•	Users are granted a limited, non-exclusive, non-transferable license to use the Service for internal business purposes only.
•	Reverse engineering, copying, resale, or redistribution is strictly prohibited.
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9. Service Availability
•	PragatiWeb strives for high availability but does not guarantee uninterrupted or error-free service.
•	Temporary downtime may occur due to maintenance, upgrades, or external factors.
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10. Limitation of Liability
To the maximum extent permitted by law:
•	PragatiWeb shall not be liable for indirect, incidental, consequential, or special damages
•	PragatiWeb is not responsible for:
o	Project delays
o	Financial losses
o	Regulatory non-compliance
o	Decisions made based on platform data
The platform is a decision-support tool, not a substitute for professional judgment.
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11. Indemnification
Users agree to indemnify and hold PragatiWeb harmless from any claims, losses, or damages arising out of:
•	Misuse of the Service
•	Violation of these Terms
•	Breach of applicable laws or third-party rights
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12. Termination
PragatiWeb reserves the right to:
•	Suspend or terminate access for violation of these Terms
•	Disable accounts that pose security or operational risks
Upon termination, access to the platform may be revoked, subject to data retention policies.
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13. Modifications to Terms
PragatiWeb may update these Terms from time to time.
Continued use of the Service after updates constitutes acceptance of the revised Terms.
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14. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Courts located in India shall have exclusive jurisdiction.
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15. Contact Information
For any questions regarding these Terms, please contact:
PragatiWeb
Website: https://www.pragatiweb.in
Email: [info@pragatiweb.in]

Refund & Cancellation Policy
Effective Date: 10-December-2025
This Refund & Cancellation Policy outlines the terms under which subscriptions, payments, cancellations, and refunds are handled for PragatiWeb (accessible at https://www.pragatiweb.in).
By subscribing to or using PragatiWeb services, you agree to this policy.
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1. Nature of Services
PragatiWeb provides digital, cloud-based, subscription-driven services including online project monitoring, reporting, dashboards, and related tools.
As the services are intangible and delivered electronically, refunds are governed by the terms stated below.
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2. Free Trial / Pilot Period
•	PragatiWeb may offer free trial or pilot access at its sole discretion.
•	No payment is required during an approved trial or pilot period unless agreed in writing.
•	Since no payment is collected, no refund is applicable for trial or pilot usage.
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3. Subscription Cancellation
•	Users or organizations may request cancellation of subscription by providing a written request via email to the official support contact.
•	Cancellation will take effect at the end of the current billing cycle.
•	Access to the platform will continue until the subscription period expires.
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4. Refund Eligibility
Refunds, if any, are governed as follows:
4.1 Non-Refundable Payments
The following payments are non-refundable:
•	Subscription fees once the service has been activated
•	Setup, onboarding, configuration, or customization charges
•	Partial usage of subscription periods
•	Fees paid under discounted, promotional, or special pricing plans
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4.2 Exceptional Refunds
Refunds may be considered only in exceptional circumstances, such as:
•	Duplicate payment made in error
•	Incorrect amount charged due to a technical issue
In such cases:
•	A written request must be submitted within 7 working days of the transaction
•	PragatiWeb reserves the right to review and approve or reject the request
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5. Refund Processing
•	Approved refunds will be processed using the original payment method.
•	Refunds typically take 7–14 working days, subject to bank or payment gateway timelines.
•	PragatiWeb is not responsible for delays caused by banks or third-party payment processors.
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6. Auto-Renewal & Billing
•	Subscriptions may be set to auto-renew, unless cancelled before the renewal date.
•	It is the customer’s responsibility to manage subscription renewal or cancellation in advance.
•	No refund shall be issued for charges arising from failure to cancel before renewal.
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7. Downtime & Service Interruptions
•	Temporary downtime, scheduled maintenance, or service interruptions do not qualify for refunds.
•	PragatiWeb does not guarantee uninterrupted service and operates under a best-effort availability model.
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8. Termination by PragatiWeb
PragatiWeb reserves the right to suspend or terminate access:
•	For violation of Terms & Conditions
•	For misuse or unauthorized access
•	For non-payment or chargebacks
In such cases, no refund shall be applicable.
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9. Chargebacks & Disputes
•	Users are encouraged to contact PragatiWeb support before initiating a chargeback.
•	Unauthorized chargebacks may lead to immediate suspension of services.
•	Any fees or penalties imposed due to chargebacks shall be recoverable from the customer.
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10. Changes to This Policy
PragatiWeb reserves the right to modify this Refund & Cancellation Policy at any time.
Updates will be effective upon posting on the website.
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11. Governing Law
This policy shall be governed by and interpreted in accordance with the laws of India.
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12. Contact Information
For cancellation or refund-related queries, please contact:
PragatiWeb
Website: https://www.pragatiweb.in
Email: [info@pragatiweb.in]

Privacy Policy
Effective Date: 10-December-2025
PragatiWeb (“we”, “our”, “us”) operates the website https://www.pragatiweb.in and provides a cloud-based Online Project Monitoring and Management Platform (the “Service”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use PragatiWeb.
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1. Information We Collect
1.1 Personal Information
We may collect the following personal information when you register or use the Service:
•	Name
•	Email address
•	Mobile number
•	Login credentials (encrypted)
•	Organization details
•	User role and access level
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1.2 Project & Operational Data
When using the platform, you may upload or generate:
•	Project details, schedules, milestones
•	Task data, compliance records, documents
•	Reports, dashboards, and logs
•	Comments, notes, and attachments
All such data remains the property of the client organization.
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1.3 Technical & Usage Information
We may collect non-personal information such as:
•	IP address
•	Browser type and device information
•	Access timestamps and usage logs
•	System performance and error logs
This information is used strictly for security, analytics, and system improvement.
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2. How We Use Your Information
We use collected information to:
•	Provide, operate, and maintain the Service
•	Authenticate users and manage access
•	Generate reports and dashboards
•	Communicate service updates and support responses
•	Improve platform performance and security
•	Comply with legal and regulatory obligations
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3. Data Sharing & Disclosure
PragatiWeb does not sell, trade, or rent user data.
Data may be shared only:
•	With authorized users within your organization
•	With trusted service providers (hosting, email, payment gateways) under confidentiality obligations
•	When required by law, court order, or government authority
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4. Data Storage & Security
•	Data is stored on secure servers with restricted access
•	Industry-standard security practices are followed, including:
o	Encrypted passwords
o	Role-based access control
o	Regular system monitoring and backups
While we take reasonable precautions, no system is completely secure, and we cannot guarantee absolute protection.
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5. Data Retention
•	Data is retained for as long as the account or subscription is active
•	Upon termination, data may be retained for a limited period for legal, audit, or backup purposes
•	Data deletion requests may be processed subject to contractual and legal obligations
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6. User Rights
Users have the right to:
•	Access and update their personal information
•	Request correction of inaccurate data
•	Request account deactivation or data deletion (subject to limitations)
Requests can be made through official support channels.
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7. Cookies & Tracking
PragatiWeb may use cookies or similar technologies to:
•	Maintain user sessions
•	Improve user experience
•	Enhance platform functionality
Users can manage cookie preferences through their browser settings.
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8. Third-Party Links
The website or platform may contain links to third-party services.
PragatiWeb is not responsible for the privacy practices or content of external websites.
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9. Children’s Privacy
PragatiWeb services are intended for business and organizational use only and are not directed toward individuals under 18 years of age.
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10. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated effective date.
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11. Governing Law
This Privacy Policy shall be governed by the laws of India, including the Information Technology Act, 2000.
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12. Contact Us
If you have any questions or concerns about this Privacy Policy or data handling practices, please contact:
PragatiWeb
Website: https://www.pragatiweb.in
Email: [info@pragatiweb.in]

Delivery & Shipping Policy
Effective Date: 10-December-2026
This Delivery & Shipping Policy explains how services are delivered for PragatiWeb, accessible at https://www.pragatiweb.in.
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1. Nature of Delivery
PragatiWeb provides digital, cloud-based services only.
✅ No physical goods are shipped.
✅ No courier, postal, or logistics delivery is involved.
All services are delivered electronically via secure online access.
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2. Service Activation & Access
•	Upon successful registration, approval, or payment (as applicable), users are provided:
o	Login credentials
o	Role-based access to the PragatiWeb platform
•	Access details are delivered via:
o	Email communication
o	Secure web login at pragatiweb.in
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3. Delivery Timeline
•	Trial / Pilot Access:
Activated within 1–3 working days after approval or agreement confirmation.
•	Paid Subscription Access:
Activated within 24–48 working hours after successful payment, unless otherwise agreed.
•	Enterprise / Customized Deployment:
Activation timelines depend on scope, configuration, and onboarding requirements and will be communicated separately.
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4. Onboarding & Configuration
Certain services may include:
•	Initial setup
•	Role/user configuration
•	Module enablement
•	Data structure configuration
Such services are considered digital onboarding, not physical delivery, and timelines depend on project scope.
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5. Service Updates & Enhancements
•	Updates, upgrades, and feature enhancements are delivered automatically online
•	No additional delivery or shipping charges apply
•	Users may be notified via email or dashboard alerts
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6. Service Availability
•	PragatiWeb services are accessible via the internet and require a compatible browser and stable internet connection
•	Temporary downtime may occur due to maintenance or upgrades and does not constitute delivery failure
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7. Failed or Delayed Access
If users do not receive access credentials or face activation delays, they should:
•	Contact PragatiWeb support through official communication channels
•	Ensure registered email details are correct
PragatiWeb is not responsible for delays caused by:
•	Incorrect user information
•	Email delivery issues
•	Internet or network failures
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8. Shipping Charges
Since PragatiWeb is a digital service platform,
🚫 No shipping or delivery charges apply.
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9. Governing Law
This policy shall be governed by the laws of India.
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10. Contact Information
For delivery-related queries or access issues, please contact:
PragatiWeb
Website: https://www.pragatiweb.in
Email: [info@pragatiweb.in]